Terms & Conditions

 

  • All herbal products are listed in Canadian dollars $ CAD.
  • All sales are final. We do not offer exchanges, returns or refunds on any products. Our Herbal Tinctures are custom-made especially for you.
  • We do not ship directly to Germany, Sweden, Norway, or Austria, as we have had challenges shipping to these countries in the past. We suggest finding a parcel forwarding service or a friend in a neighbouring country, who would forward the order to you.
  • Minimum 6-9 business days to prepare, plus shipping time. Large and/or custom orders may require more time.
  • Once your order is placed, you will receive a Notice of Payment. Then, you will not hear from us (unless there is an issue with the order) until the order is shipped. We will then send you a Tacking Number to the email provided (please note that you may receive the order before the Tracking Number is sent).
  • We are not responsible for customs in your country refusing any of our packages and/or sending them back to us. You assume all risks for any of the packages you order from us and cross any borders.
  • Make sure your address and all your information are entered correctly. If you entered your address incorrectly, you will unfortunately end up paying for shipping back and forth.
  • Shipping to “most” countries includes insurance to cover replacement in case of loss (non-delivery) or damage.
  • To activate an insurance claim, a completed claim document is required along with photographic evidence of the damage caused (to both the packaging and the goods inside) and any other important information.
  • Insurance does not cover broken glass. Our 250ml Herbal Tinctures are shipped in glass amber bottles, whereas the 500ml and 1000ml Herbal Tinctures are shipped in plastic bottles. The only way to break the glass bottles is if they are dropped very hard, as our packaging has been rigorously tested.
  • Delivery confirmation by your post office is our guarantee that your package has been delivered. Make sure you have a safe way to receive your package(s) as there is no signature option outside Canada.
  • If you have further questions, please click here Contact Us.